Customs Clearance and Booking Agent

Location Dover
Discipline: Logistics & Facilities
Salary: £24k per year
Contact name: Abby Jones

Contact email: abby@westinpar.com
Job ref: AJ/CT/11698
Published: 26 days ago
Startdate: ASAP

Customers Clearance and Booking Agent
£24,000
Dover
8am-8pm / 8pm-8am 4x week

Are you a motivated individual with strong customer service skills looking to kickstart your career in a well-established, growing business?

On offer is the opportunity to learn from a team of highly successful individuals in the freight and customs space. You will be provided with full training on customs clearance and ferry booking, with excellent opportunities for overtime and career progression.

Our client is a dynamic and sales-driven company operating 24/7 in their Dover offices. They specialise in providing a comprehensive package of services to commercial vehicle operators across Europe, including roll-on roll-off ferry freight bookings, customs clearance, European motorway and tunnel toll tickets, electronic tags, and Bureau de Change facilities.

They are seeking a motivated individual to join their enthusiastic team in providing customs clearance and ferry booking services to a diverse client base. You will work under supervision as part of an operational team, engaging with clients both in-person and over the phone.

Responsibilities:
• Assist clients with customs clearance processes and ferry bookings.
• Communicate effectively with clients to address queries and provide assistance.
• Work collaboratively with team members to ensure efficient service delivery.
• Adhere to company policies and procedures to maintain service standards.
• Maintain accurate records of transactions and client interactions.

Requirements:
• Excellent customer service skills.
• Willingness to learn and adapt to new tasks.
• Strong educational background.
• Ability to thrive in a fast-paced team environment.

Schedule and Benefits:
• Average 42-hour week on a 12-hour shift basis, including night and weekend shifts.
• Starting salary of £24,000 per annum with overtime opportunities.
• Company pension scheme.
• 21 shifts paid holiday per year.

If you are enthusiastic, customer-focused, and eager to contribute to a dynamic team environment, we encourage you to apply for this exciting opportunity.

As part of the application process, you will be required to complete a basic maths and English competency test so access to a computer is required. This will be discussed on the initial call.


Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

Do not hesitate to contact us about this or any other roles.